Delta Air Lines announced the closure of four reservations centers worldwide today, including the Downtown Sioux City facility, as part of a corporate restructuring. The facilities being closed are Delta’s smallest reservation centers. The Delta Reservations Center in Sioux City has consistently been recognized as the highest performing among their 17 reservations centers around the world. Operations at the Sioux City reservations center will cease operations August 31.
“We regret Delta’s decision to close the highly successful Sioux City facility,” said Mayor Bob Scott. “We are working with another firm looking to utilize our talented workforce to retain employees from the #1 performing office in the world. Delta will be held responsible for all obligations pertaining to the downtown location.”
Delta employees will have the opportunity to transfer to another reservations center (Dallas or Salt Lake City), offered a severance package, or may be hired by another nationally recognized firm interested in our top producing employees and the current reservations center. Delta is obligated to pay taxes and lease payments through November 2017.
Delta’s decision to close the Sioux City Reservations Center was unrelated to the recent change in air service at the Sioux Gateway Airport. Delta initiated a request for Federal Essential Air Service (EAS) with the Federal Department of Transportation (DOT) in July 2011. Public input was requested in late September with a decision made by the Federal DOT in December to award the EAS to American Airlines.
Northwest Airlines opened a new corporate reservations center in downtown Sioux City in October 2007 renovating 32,000 square feet on the second floor of the former JC Penney’s building. Delta Air Lines acquired Northwest Airlines in 2008 to form the world’s largest airline carrier.
For additional information, contact the Delta corporate communications office at (404)715-2554.